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Countrywide Security Systems

Countrywide Security Systems

4.9(14 reviews)See reviews ↓·Birmingham

What customers say

Based on genuine customer reviews

Alarm systems and video recording equipment form the core of the work carried out by Countrywide Security Systems across Birmingham, with customers describing servicing, fault-finding and installation of domestic security setups. Neil is named repeatedly for his expertise, and reviewers consistently highlight how thoroughly he explains the system before and after installation, answering questions and ensuring satisfaction. Punctuality and communication come up often: callers receive a callback as promised, and on the day of the visit an estimated arrival time is provided in advance.

Several accounts mention that faults on older alarms were traced and fixed on the first attempt, including one ten-year-old system that other firms had written off as beyond repair. Customers describe the technicians as polite, respectful and tidy, leaving no mess behind after their work. The pricing is characterised as fair and offering good value, and the overall manner of the team is repeatedly called professional, honest and friendly. Long-standing clients note that their domestic security requirements have been handled for several years without any wish to look elsewhere, and the same reliability is reported across servicing visits and new installations alike.

Security service

Reviews

Reviews are taken from publicly available sources.

P
P.K14 August 2026

Excellent customer service, excellent communication, knowledgeable, professional and honest. I can highly recommend Neal and Countrywide Security Systems.

PD
Paul Dell23 June 2026

The company kept me informed at what time he was going to arrive.The service of alarm and video recording was what I booked in for.

SG
Sandeep Grewal4 December 2025

I recently contacted Countrywide Security about an issue with my 10-year-old alarm system. Other companies told me they couldn’t help and that I’d need a completely new system, but after speaking to Neil on the phone, it was clear he really knew his stuff. He booked me in straight away and was genuinely helpful from the start. When Neil arrived, he went above and beyond. He took the time to explain everything clearly, answered all my questions, and made sure I was happy with everything before leaving. The price was very reasonable too, especially considering the level of service. I’d happily use Countrywide Security again and would definitely recommend Neil to friends and family. Thanks guys.

VW
verna white26 September 2025

Countrywide Security Systems is a very good company. Whatever job is undertaken the service is clean and professional. Neale is very good at his job and he will tell you what needs doing. The after service care is very good. He knows his job very well and can find a solution to assist the problem. He will go out his way to help. I will always use Countrywide Security Systems 👍

AM
Arm Mul16 July 2025

Neal took on my alarm job even though it was a obsolete system. He manages to get it up and running again. Neal was very knowledgeable and tested whole system.He turned up on time and got to work sorting the alarm system He explained everything he was doing and now we have a working system. Price was very reasonable for the ammount of time he spent doing the work. Neal was very polite ,couldn't fault him. He even gave advice on separate cctv system. You won't go wrong hiring Neal. Thank you.

LG
Liz Gerdes16 July 2025

Neil arrived on time and got straight into checking my alarm system no issues found and gives me piece of mind. As always Neil very polite and explained everything to me. Thank you

GB
Gurj Bhamra7 September 2023

Neal was GREAT throughout the process! From initial contact (and many emails to & fro) through to install he very helpful and VERY patient - reasonable price too! ONLY reason 4 stars given rather than 5 was because it took 6 months to source my hub (supplier issue - not from CWS and didn't cause any detriment to the working of the system). Would gladly use Neal's services again and looking forward to the new product launches and calling Neal out again for some additions!

CCTV & alarm installers in Birmingham compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Birmingham are compared.

RankProviderRatingReviewsOpen Sat.
1CTB Alarms Ltd★ 5,0525Yes
2Sutton Alarms★ 5,0356Yes
3AS Electrical & Security★ 5,0237Yes
4RJ Burglar Alarms Ltd★ 5,0218Yes
5Protect Security Systems★ 5,023No
9Countrywide Security Systems (this page)★ 4,914Yes
Contact
+441213862639www.countrywidesecurity.co.ukWideacre Dr, Birmingham B44 8JE
Working hours
Monday08:00–17:00
Tuesday08:00–17:00
Wednesday08:00–17:00
Thursday08:00–17:00
Friday08:00–17:00
Saturday10:00–16:00
Sunday10:00–15:00