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Sutton Alarms

Sutton Alarms

5.0(356 reviews)See reviews ↓·Birmingham

About the company

Sutton Alarms is a family-run alarm specialist home security company based in Sutton Coldfield, Birmingham. The company has 30 years of industry expertise. It provides 24/7 monitoring and installs, repairs and services all alarm systems. It provides quick local service with no contracts.

What customers say

Based on genuine customer reviews

Alarm installation and upgrade work, along with CCTV servicing, forms the core of what customers describe at Sutton Alarms in Birmingham. Steve is named in the majority of accounts, and reviewers repeatedly highlight his friendly manner and the clear explanations he gives about how newly fitted systems and their accompanying phone apps operate.

Punctuality features strongly, with several customers noting that he arrives when promised, including one instance of attending at short notice to deal with an alarm sounding at night and talking the household through a temporary fix. A recurring theme is the absence of any sales pressure, with one account noting that a repair was carried out rather than a replacement being pushed. Tidiness is mentioned, both for alarm installations and for the fitting of outside security lighting, and the finished result is described as neat and reliable.

Upgrading older wired systems using existing sensors, installing Wi-Fi enabled panels and keypads, and replacing batteries all feature in the feedback, as does advice on maintaining CCTV equipment. Customers also value the speed of the work, with one panel and keypad swap completed on the day of the call. The willingness to stay late to finish a job is singled out, alongside the patience shown in answering questions and checking that householders are satisfied before leaving.

Sutton Alarms — Customer photo

Reviews

Reviews are taken from publicly available sources.

KG
Ken Goldingay9 July 2026

In an emergency Sutton Alarms responded after normal hours and sorted the problem. A very personable gentleman who explained my system thoroughly in a language l could understand. I would recommend him to anyone ( my neighbour shares these views after helping her out too). Ken Goldingay

KB
Keeley Bevington8 July 2026

Oustanding Service - Called Sutton Alarms at 10.30 last night in a bit of a panic as my internal alarm would not stop going off due to a flat battery. Sutton Alarms was recommended to me at short notice and Steve was brilliant in terms of talking me through a short term fix to ensure a quiet night (for us and the neighbours). He also made an appointment for the next day to service/reset the alarm and replace the battery. You have to give credit where its due when someone gives a great service when you need it most and it was genuinely so reasonably priced. When he attended he couldn’t have been more helpful. Thanks again Steve, i will definitely be recommending Sutton Alarms to my friends and family, in fact my moms already booked in.

JM
June McDonagh1 July 2026

Steve was amazing! Upgraded our alarm system using existing wired sensors. Nothing was too much trouble. Also replaced outside security lighting that we had purchased. Very satisfied.

CW
Carl Wild28 June 2026

After National Grid cut power to do works in the street I found my old existing alarm system that came with the house had developed a fault. It was always on my mind to update the system with modern access and have something expandable if needed. I called Steve who I found very friendly on the phone, he came the next day to fault find but we both agreed that a new set up would be the better option. Steve was able to fit a new system there and then, he is very friendly, knows his stuff and was tidy. He has a great positive vibe about himself and found we had common interests in music which was just peak 👍🏻 I highly recommend Sutton Alarms to anyone thinking about installing or updating their old systems as pricing is reasonable and hardware seems good quality too.

LM
Louise Murphy25 June 2026

Great service. Steve was very friendly and gave us good advice on the alarm system we needed. The installation was quick and tidy.

JJ
Jon Jackson10 June 2026

Steve fitted my alarm system today and I’m really pleased with the result. He arrived on time, was friendly and professional throughout, and carried out a neat, tidy installation. He explained everything clearly before leaving and made sure I was happy with the system. Excellent service and I would highly recommend Steve to anyone looking for an alarm installation. 👍

F
Fabdabz10 June 2026

Steve at Sutton Alarms recently upgraded my alarm system, and I couldn't be happier with the service. He was professional, friendly, and clearly very knowledgeable. He took the time to explain the upgrade options, answered all my questions, and made sure I understood how the new system worked. The work was completed efficiently and to a very high standard, with minimal disruption. The upgraded system is a huge improvement and gives me much greater peace of mind. It's clear that Steve takes pride in his work and genuinely cares about his customers. I would highly recommend Steve and Sutton Alarms to anyone looking for reliable, professional security system services.

CCTV & alarm installers in Birmingham compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Birmingham are compared.

RankProviderRatingReviewsOpen Sat.
1Sutton Alarms (this page)★ 5,0356Yes
2Neighbourhood Alarm Services★ 5,089Yes
3CCTVNATION Security & Electrical Wholesalers★ 5,032Yes
4B26 Alarms Ltd★ 5,040Yes
5AMSUD Electrical, Security & EV Installations★ 5,018Yes
Contact
+447576801022www.suttonalarms.co.uk15 Moor Meadow Rd, The Royal Town of Sutton Coldfield, Birmingham, Sutton Coldfield B75 6BU
Working hours
Monday07:00–22:00
Tuesday07:00–22:00
Wednesday07:00–22:00
Thursday07:00–22:00
Friday07:00–22:00
Saturday07:00–22:00
Sunday07:00–22:00