Safe Simple Secure is an Edinburgh-based installer whose reviewers describe a wide range of work, from replacing standalone smoke and heat alarms with integrated systems to fitting and upgrading intruder alarms, CCTV cameras and buzzer entry systems. Named engineers including Martin, Lucas, Matt, David, Hamish and Reece are repeatedly praised for punctual, tidy installations and for patiently explaining new systems, while Amy is credited with clear communication when booking appointments. Several long-standing customers report years of trouble-free use and responsive out-of-hours support. One reviewer, however, describes unclear pricing and being charged for annual maintenance that was never carried out, an isolated complaint against an otherwise consistently positive record. As an alarm, fire alarm and CCTV installation specialist in Edinburgh, Safe Simple Secure holds a 4.9-star average from 193 Google reviews.
Reviews
4.9 / 5 · 193 totalAmy was quick to answer all my queries which I appreciated, she was clear and professional, and offered sound advice. Martin who replaced all my smoke and heat alarms was quick and friendly! Both made a good impression of the company, will be checking out what other services they do that I may need in the future. Thanks both
First class service from start to finish. Prompt installation, clean and tidy technician. Would recommend to anyone.
Can't fault them - lovely guy, Reece, came out to disable alarm. Was very speedy, and even did the job the wrong way round to avoid waking the baby!
I recently had my old standalone smoke alarms replaced with new integrated ones, and the whole experience was excellent from start to finish. The communication when arranging the appointment was clear and straightforward, and the fitters themselves were professional, friendly, and efficient. Everything was installed neatly with no hassle at all. I’m really pleased with the entire process and wouldn’t hesitate to recommend the company.
Would not recommend. Were not clear about costs and then tried to overcharge me. Supposed to get annual maintenance but nobody ever contacted me then they charge me for the period which I ended up having to pay so that I could change to a better company. Do not use
Fantastically supportive engineer who took the time to support me after hours. Talked through issues over the phone, reviewed images that I sent over, and helped me to resolve the situation as if he was in the room with me. Very professional, and a relief for myself and my 11 year old when the alarm issue was resolved.
Lucas attended today to upgrade our alarm system. He was punctual, calling me a half before arriving, friendly but professional and very tidy. He explained how to operate the new system so thoroughly. Very impressed with the level of service and Lucas is a credit to SSS. Highly recommend.