Ace Fire & Security

Ace Fire & Security is based in Plymouth and has served the South West since 1988. It holds ISO 9001 accreditation, BAFE approval and SSAIB registration, and is a member of IFEDA. Its technicians are individually qualified.

The company provides fire alarms, security systems, CCTV installations, fire extinguishers, fire risk assessment, fire training and safety signage. It has served Nash & Co Solicitors LLP for more than 20 years, and has handled supply and service for Interfish for over 10 years, covering factory premises and fishing vessels.

Ace Fire & Security, operating in Plymouth, receives praise from several customers for its friendly and professional approach. Reviewers often mention the politeness and helpfulness of the team, describing a brilliant service experience. The business functions as a burglar alarm shop and security system supplier, and feedback covers fire safety work, including the commissioning of fire extinguishers. A contrasting theme appears in the less favourable feedback, where a breakdown in delivery is described. One account refers to being sold two contracts that led to scheduled works being cancelled, with an engineer arriving two hours behind schedule and lacking the necessary equipment to complete the required tasks.

This left the customer unable to meet compliance obligations and without time to arrange alternative cover at short notice. The same account mentions a promised call back that did not happen. The feedback therefore presents both courteous and professional dealings and a failure to fulfil agreed arrangements, particularly around scheduling, equipment readiness and communication. The picture suggests that while helpful service is acknowledged, consistency in meeting contractual commitments has been questioned in at least one instance, with fire extinguisher commissioning among the services discussed.