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Sanders Secure

Sanders Secure

4.9(65 reviews)See reviews ↓·Plymouth

About the company

Sanders Secure is a Plymouth-based fire and security company. It is a family-run business founded by James Sanders. The company provides services across Plymouth, South Devon and Cornwall, and is an approved Ajax alarm installer. It works with brands including Orisec, Ajax, Dahua, C-TEC and Hikvision. Sanders Secure installs, maintains and supports security systems for homes, small businesses, commercial premises, community buildings, managed properties and temporary sites.

Its services include burglar and intruder alarms, CCTV systems, fire alarm systems, access control, alarm servicing and takeovers, and Ajax wireless alarms. The company provides clear handover to customers, showing how to use their system, app, keypad, fobs, alerts and basic features. Ongoing support includes servicing and maintenance, upgrades, callouts and fault finding after installation.

What customers say

Based on genuine customer reviews

Homeowners upgrading dated alarm systems and residents needing urgent repairs recur throughout the feedback for this Plymouth-based security specialist. A number of customers describe James Sanders as friendly, knowledgeable and genuinely informative, taking time to explain how newly fitted alarms and accompanying apps work rather than rushing through a handover. An observation shared by more than one reviewer is the absence of a sales pitch: reviewers note that options are discussed honestly and unnecessary extras are never pushed.

Emergency call-outs are handled swiftly, with one account of a failing old system being attended to within minutes and the fault resolved on the spot. CCTV work also features, including a full reset and reconfiguration that combined three separate locations into a single network with remote viewing. Customers repeatedly mention that installations and repairs are carried out cleanly and efficiently, that pricing is described as reasonable, and that properties are treated with care, down to removing shoes before entering.

Follow-up visits to discuss upgrades and additional components are praised, as is the detailed invoicing provided after call-outs. Replacing long-serving alarm systems and repairing existing ones, whether disconnected after building work or damaged by an accidentally cut cable, form a large share of the work described, alongside wireless system installations arranged and completed promptly once orders are placed.

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Reviews

Reviews are taken from publicly available sources.

GG
Gill Grantham8 July 2026

Outstanding service. Highly recommended. Very efficient, very reliable. After many problems with our previous system, Sanders secure sorted it all out without problems.

AP
Anthony Pack26 June 2026

We had our annual intruder alarm service completed yesterday by James, and the whole experience was excellent. From the initial phone call to the service appointment, he was knowledgeable, efficient, and communicated clearly throughout. A very professional service—thank you, James.

JS
Jean Summers25 June 2026

I'm so grateful to James at Sanders Secure for paying me a visit so promptly to deal with my house alarm and to give me a detailed invoice! It's good to know you are also based in such close proximity to my own property. How could I have missed you in the past? I appreciated the care you also took of my property - many callers don't even consider taking off their shoes. Many Thanks, Sincerely, Jean Summers

L
Laurence23 June 2026

We were having problems with our security alarm which was installed 20 years ago, was unfortunately made worse by the internal cable being accidentally cut in the loft. After reading really good reviews on the website we contacted Sanders Secure and booked a service call for an engineer to come to the house and repair the alarm. James Sanders off Sanders Secure was really friendly and very helpful, recognising the issues and repairing our security alarm system to working order. Having been informed previously by a BT telephone engineer and confirmed by James, that the line connection for our security alarm would soon become obsolete as everything was going digital we decided to purchase a new digital security system from Sanders Secure and book another date for the installation. On Friday 19 June 2026 James the engineer returned to remove the old security alarm system and install the new digital security alarm system. Keypad, External Bell and Power Unit. Absolutely thrilled with the new Sanders Secure security system, easy to activate the system, many features, functions that enables us to activate the security system externally / holiday as well as internally and with extra security functions available should we want to add other areas to our system in the future. On completion of the installation James guided my wife and I through the download of the app, providing the required details for access to the system, patiently talking us through operating the digital alarm system and answering any questions we may have. Excellent service from Sanders Secure throughout and especially from James. Would highly recommend Sanders Secure to anyone needing a security alarm or wanting to upgrade their security system. Many thanks to James and Sanders Secure.

PA
paul aldersley25 April 2026

James has done a brilliant job this week replacing our 35 year old alarm system. Excellent service, clean and efficient. Highly recommended

JH
June H24 February 2026

Professional advice to make the correct decision in terms of equipment. James worked tirelessly to ensure a successful installation. A very happy customer

AS
Al Sheppard13 February 2026

EXCELLENT - We contacted Sanders Secure to assist us with a CCTV full system reset/reconfigure to combine three separate locations into one unified network with remote viewing. Fast, effecient and super helpful.

CCTV & alarm installers in Plymouth compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 8 businesses in this category in Plymouth are compared.

RankProviderRatingReviewsOpen Sat.
1Sanders Secure (this page)★ 4,965Yes
2A & S Alarms★ 4,622No
3Plymstock Security Systems★ 4,617No
4Universal Fire & Security★ 4,419No
5A & M Security Ltd★ 4,315No
Contact
Working hours
Monday00:00–24:00
Tuesday00:00–24:00
Wednesday00:00–24:00
Thursday00:00–24:00
Friday00:00–24:00
Saturday00:00–24:00
Sunday00:00–24:00