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Nordwell Fire and Security

Nordwell Fire and Security

4.9(43 reviews)See reviews ↓·Norwich

About the company

Nordwell Fire & Security was established in 1995 and began as a local, family-run operation. The company has served over 4000 businesses of all sizes across the UK, providing services nationwide with dedicated teams in each location. It was awarded a nationwide CCTV contract across more than 100 Starbucks sites and a fire maintenance contract across 65 Norwich City Council sites.

It also supplied fire extinguishers at the Farnborough International Airshow. Nordwell Fire & Security maintains full accreditations and stays up to date with the latest industry standards. Its main services include fire protection, security, and maintenance and servicing.

What customers say

Based on genuine customer reviews

Fire risk assessments carried out on site are described by reviewers as meticulous and wide-ranging, with inspections delving into detail that gives customers confidence in the findings. Engineers arrive when they say they will and work efficiently even against demanding schedules, a reliability that comes through across the feedback. Clear communication is a recurring theme, covering everything from arranging visits to invoicing, and the administrative side is consistently felt to be well handled.

The expertise and approachability of named staff stand out: Alan and Tim are credited with patient, lucid delivery during training courses and practical exercises, while Graham is thanked for fitting in a booking at short notice and leaving staff assured in their fire marshal duties. Customers running holiday accommodation and smaller premises report that servicing and testing of fire alarms and emergency lighting receive the same careful attention as larger contracts, and that repairs or replacements are completed without fuss. Training sessions are found absorbing and directly applicable to the workplace. The steady refrain is of attentive support, capable workmanship and a team that resolves problems rather than creating them.

Fire alarm supplierFire protection equipment supplierFire protection system supplierSecurity system installation serviceSecurity system supplier

Reviews

Reviews are taken from publicly available sources.

CH
Chloe Halliwell13 August 2026

An interesting and engaging course with key information relevant to my workplace. Tim was happy to answer any questions and provided a good level of tutoring and support around the practical element of the course. Overall informative, interesting, useful and well delivered.

JH
John Hindley15 July 2026

We are a small charity, with a small premises but despite us not being a large customer, the service we have received from Nordwell in servicing and testing our fire alarm and emergency lighting, and making repairs or replacements as necessary, has been fantastic. I have been impressed by both the competence and friendliness of their engineers and the support with booking, invoicing and so on. I highly recommend using them.

MW
molly williams22 November 2025

I have had the pleasure of working with Nordwell for several years, and I can confidently say their service is truly second to none. From their dedicated in-house team to their skilled engineers, I have not encountered a single fault. Every individual is exceptional. Their communication is consistently excellent, with proactive updates and an always-approachable attitude for any questions. In my experience, they also stand out as the most cost-effective contractor for fire and security projects. A special commendation must go to Matthew Palmer, who is an absolute star and a tremendous asset to the company. I look forward to our continued partnership for many years to come. Thank you to the entire Nordwell team for your unwavering hard work and dedication.

SS
Spire Solicitors LLP7 November 2024

A big thank you to 1st Class Fire Protection for delivering an excellent fire safety training session to our team today. The training was both informative and engaging and it was a valuable experience for those staff members who are becoming fire marshals across our business.

DN
DMD Norwich14 November 2023

1st Class Fire Protection supplied and installed a L1 Fire Alarm System in our office. Throughout the process we experienced great service from management, office staff and engineers installing the system. They offered a competitive price and we would highly recommend.

KB
Kim Baston10 August 2023

We used 1st Class Fire Protection for our fire risk assessment, fire warden/ extinguisher training, and the servicing of our fire alarm system/ emergency lighting. I cannot fault the service we have received for all of these aspects, and found the whole experience with them easy and professional. In addition, all employees I have had the pleasure of meeting so far have been extremely knowledgeable and helpful. We look forward to working with them for years to come!

PM
Patrick Maloney1 August 2023

Alan attended the walk in centre in Norwich, couldnt be happier with the excellent service provided with the Fire Risk Assessment. Very detailed and thorough inspection!

CCTV & alarm installers in Norwich compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Norwich are compared.

RankProviderRatingReviewsOpen Sat.
1Rhino Security Ltd.★ 4,982No
2Nordwell Fire and Security (this page)★ 4,943No
3TPI Security Ltd★ 4,827Yes
4Sonata Security★ 4,833No
5Hawthorne Systems★ 4,632Yes
Contact
+443335773855www.nordwell.co.uk35 Whiffler Rd, Norwich NR3 2AW
Working hours
Monday08:00–17:00
Tuesday08:00–17:00
Wednesday08:00–17:00
Thursday08:00–17:00
Friday08:00–17:00
SaturdayClosed
SundayClosed