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E M S Security Services Ltd

E M S Security Services Ltd

3.5(45 reviews)See reviews ↓·Derby

About the company

E M S Security Services Ltd has been providing security guarding services since 1996. The company is SIA licensed and a member of the Approved Contractor Scheme (ACS), with approved contractor status for security guarding and keyholding services.

All staff are DBS checked and screened to BS 7858. Services are delivered in line with BS 7499. The company holds certification to ISO 9001. It serves Derby and the surrounding areas. Clients include Derby City and Derbyshire County Councils, NHS, and ABB Limited. Around 50% of contracts have been running for 6-12 years. The main services include security guarding, keyholding, mobile patrols, and vacant property services.

What customers say

Based on genuine customer reviews

Business clients in Derby repeatedly describe a responsive security presence, with one account of a driver reaching a site after an intruder alarm activation in time to disturb offenders, block a vehicle and recover property that had been removed, resulting in convictions. Speed of response is a theme that comes up often, and several customers note that guards are polite, well presented and dependable, with someone available on the phone whenever information needs to be exchanged.

The firm is described as efficient and effective, taking a proactive approach and handling matters professionally, while staff are called knowledgeable, responsive and willing to assist. Some reviewers value the discipline of the operation, remarking that rules are applied consistently and that both clients and employees appear satisfied with how the company is run. Others highlight the broad network that supports its work.

Against this, a recurring complaint among some reviewers concerns the conduct of personnel, with allegations of excessive force, aggression and a lack of training, and one account of an incident at a public building that was said to result in injury. Concerns are also raised about the behaviour of an employee in a city centre car park. The mixed pattern of praise and serious criticism shapes the picture for this guarding provider.

E M S Security Services Ltd — Customer photo
E M S Security Services Ltd — Customer photo

Reviews

Reviews are taken from publicly available sources.

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-2 March 2026

An absolute shambles of a company. If you hire this lot, you’re the one who will end up exposed and dealing with the fallout.

AL
Antony Lamb5 December 2025

Rude staff need training. Full of security who think they have to right to assault anyone and everyone

AR
Asif Rauf26 September 2025

I was in council house job centre whe. Randomly approached by ems staff asking me to leave I was not rude or aggressive in any way shape or form I asked for reason for them asking me to leave a public place as I had just attended my appointme and was on phone talking to dwp I asked for there details to make a formal complaint and was assaulted and grapled by 4 of ems employees causing me pain and injuries and the main culprits were of polish decent and extremely aggressive and physical br vary of these rogues and bullies

KB
kevin Bridgewater23 August 2025

Very good security company Rules are rules breake them and action will be taken

HK
harrison kicha19 August 2025

EMS is a place to be. Everything is done professionally as both customers and staff are satisfied

PG
Porky's Gaming17 August 2025

As a buisness owner i am more than happy with EMS and their rapid response. One driver in particular whilst responding to our intruder alarm managed to arrive on site swifty enough to disturb and apprehend the intruders who were attempting to rob our offices, blocking in their vehicle and recovering the safe which had already been taken out of the building, and retrieving numerous server components resulting in convictions for two perpetrators ( one managed to get away ). I was as i am sure you can imagine, overwhelmed with the events of that night and Tash one of the top managers was able to assist me in getting repairs done swifty using her contacts. I have also taken her advice and upgraded the CCTV to 4k and 8k motorised ptz cameras and installed uninteruptable power supplies so they will record in the event of a loss of mains power supply ( similar to the ones we use on our servers ). Their knowledge in the security field is second to none and they could easily point out potential vulnerabilities i hadn't even considered in our datacenter and what could be done to rectify the issues to ensure our premisis are as inpenetrable as possible. I believe in highlighting poor customer service and also highlighting good customer service, and in this day an age customer services in many places is lacking to say the least, on this occasion i am happy to say East Midlands Security Services offer exceptional customer services. Thanks folks

AM
Andrew Mbah16 August 2025

I appreciate the proactive approach of EMS Security; they're efficient and effective in addressing my needs. EMS Security's staff are knowledgeable, responsive, and always willing to assist me.

Security guarding in Derby compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Derby are compared.

RankProviderRatingReviewsOpen Sat.
1Monarch Security Services★ 4,7106Yes
2Repton Security Ltd★ 5,010No
3Security Alert UK Ltd★ 3,810Yes
4Security Plus★ 3,411No
5E M S Security Services Ltd (this page)★ 3,545Yes
Contact
+443458643435www.ems-security.com4, St George's House, Vernon Gate, Derby DE1 1UQ
Working hours
Monday00:00–24:00
Tuesday00:00–24:00
Wednesday00:00–24:00
Thursday00:00–24:00
Friday00:00–24:00
Saturday00:00–24:00
Sunday00:00–24:00