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Bright Security Solutions

Bright Security Solutions

4.9(37 reviews)See reviews ↓·London

What customers say

Based on genuine customer reviews

Households and managing agents across London turn to this installer for wireless alarms, access control and entry phone repairs, and the accounts left by customers frequently single out the same strengths. Several reviewers describe the engineer, usually named as Johnny or John, as knowledgeable and methodical, diagnosing faults in existing systems before recommending any replacement.

Punctuality and organisation come up repeatedly: appointments are confirmed in advance, arrival is signalled by message, and same-day attendance has been arranged when an alarm sounded without being set or an entry phone failed. Customers value the clear spoken and written explanations of how a system works and what went wrong, with instructions described as straightforward enough to follow without further help. Pricing is portrayed as fair and transparent, including call-out charges and the cost of replacement parts, and quotes for adapting or reprogramming older access control equipment are said to reflect the work involved.

Tidiness, courtesy and a patient manner with residents are noted, as is the willingness to source spares and return promptly to complete a repair. Long-standing clients mention alarms installed many years earlier that remained trouble-free, and servicing of an ageing system that involved checking its components and fitting a new backup battery. A recurring theme is the proactive handling of unexpected design problems in inherited equipment.

Reviews

Reviews are taken from publicly available sources.

CL
Catherine Lindsay27 May 2026

Our house alarm suddenly went off, even though it wasn’t set. Johnny came to rectify the fault and to reset the system. Great communication, clearly explaining the fault. Very reasonable call out charge. I would definitely recommend this company.

MH
Mark Holloway12 March 2026

Johnny carried out a service on our 18 year old alarm system which has been switched off for some years. Checked everything was still working correctly and replaced the backup battery. He explained everything clearly, was punctual and charged a reasonable price.

MM
Mike Miller4 March 2026

great job, quick efficient and Jonney is always polite!

CE
Calvin Eng18 March 2025

Attended last minute to fix an issue with my intercom and door locking system. Managed to come on the same day and solved the problem super quick. Would definitely recommend!

LG
Liz Gorlej11 March 2025

Johnny installed my wireless alarm. He did an excellent job. Very clear instructions were given about the system and it’s simple to use. He was a delight to deal with - really nice guy. I recommend this company for great service and professionalism

JJ
J Jole5 December 2023

Very happy with the work Johnny carried out. He repaired the entry phone system for our block of flats. From the beginning he was professional and sounded knowledgeable. He made himself available pretty soon, was able to diagnose the problem, got hold of the spare part and came back soon after to do the job. Overall very happy with the service.

SG
Simon Granger15 February 2023

After struggling with my current access control advisor I reached out to Johnny at Bright Security Solutions, and was very please I did. I found Johnny to be responsive and professional. He quickly understood our needs (adapting and re-programming an existing access control system) and submitted a competitive quote. The works were carried out as per the agreed schedule. And when we had design changes (due to our old system) Johnny proactively worked with us to resolve the situation. I can highly recommend this company.

CCTV & alarm installers in London compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in London are compared.

RankProviderRatingReviewsOpen Sat.
1Apollo Secure Air Ltd★ 5,083Yes
2AD Security Solutions★ 5,061Yes
3Unique Security Systems★ 5,055Yes
4London Watchful Security LTD★ 5,021Yes
5Eagle All Security★ 5,021Yes
9Bright Security Solutions (this page)★ 4,937No
Contact
Working hours
Monday08:30–17:30
Tuesday08:30–17:30
Wednesday08:30–17:30
Thursday08:30–17:30
Friday08:30–17:30
SaturdayClosed
SundayClosed