Elite Security Systems Ltd

Responsiveness is the theme that runs through the feedback for this Sheffield security specialist, with customers describing how quickly faults are attended to after a single call. One account recalls an alarm tripping in the early hours and an engineer arriving within half an hour of the request, while another describes reporting a fault at midday and having it resolved the same afternoon, something the customer had not anticipated for a council property. More than one review highlights the ease of dealing directly with the firm rather than going through the council, and the speed with which calls are answered is singled out as a marked improvement on previous experiences.

The engineer who attended is described as professional, friendly and polite. Beyond emergency call-outs, the work involves diagnosing and repairing alarm systems that require substantial attention, and one customer mentions a training course that proved helpful and was delivered by good company. The readiness to turn out at short notice and the courteous manner of the staff are the points that come up most often, with the same-day fix standing out as the detail customers remember.