Specialist Security Co Ltd

Specialist Security Co Ltd was established in 2001 by Rachel Fleri, who is the Owner and Managing Director. The company is independently owned and provides manned security services to the public and private sector. It holds SIA Approved Contractor status for security guarding and key holding services, and is a member of the British Security Industry Association (BSIA). It also holds Investors in People accreditation, ISO 9001:2015 certification, Cyber Essentials certification, and is a Railway Industry Supplier Qualification Scheme (RISQS) Verified Supplier.

Rachel Fleri sits as Vice Chair of the BSIA’s Security Officer Section Committee, leads the Security Industry Authority’s regional network forum for Approved Contractor companies, and sits on the Security Industry Authority’s Stakeholders Forum and Business Special Interest Group. The company provides security officers to Merthyr County Borough Council for homelessness support properties, campus protection officers to Cardiff Metropolitan University, and security services to Savills at properties in the Capital region. It deploys directly employed officers.

Individuals who have worked for this security provider, whether as guards or in other roles, leave accounts that diverge sharply. Among the favourable ones, dependable service and a professional manner are mentioned repeatedly, and a veteran of the security sector ranks the firm ahead of every other employer he has known. Several staff describe being treated well when they fulfil their duties, with extra shifts regularly on offer for those wanting more hours. A point made in several accounts is the two-way respect between management and guards, who report being heard and trusted to work without interference.

Less favourable accounts describe guards whose conduct is called unprofessional, including one said to communicate poorly in English, and managers whose behaviour is judged unacceptable. Some of these writers urge others to stay away, with one saying he was warned off the company by an acquaintance. The result is a set of testimonies that pull in opposite directions, with the experience apparently depending heavily on the individual site and the people posted there.