SecuriGroup Glasgow

SecuriGroup is a security services provider with over 30 years of industry experience. The company employs more than 4,000 security professionals nationwide and serves over 1,200 clients across the UK. It is an accredited member of the Approved Contractor Scheme (ACS), and its principal service delivery company is ranked within the top 1% of ACS companies.

SecuriGroup is approved by the Security Industry Authority (SIA) for Security Guard, Door Supervision, CCTV, Close Protection and Key Holding. The legal entity is SecuriGroup® Ltd. The company has offices in London, Manchester, Glasgow, Edinburgh, Aberdeen, Belfast and Dublin. Its services include security guarding, security systems, events security, intelligence services, mobile response and keyholding, door supervision, front of house services, and specialist services.

Guarding duties in Glasgow form the core of this firm's work, and the accounts left by customers revolve largely around how its officers and office staff behave. One thing mentioned again and again is the reception given to visitors, with reviewers repeatedly mentioning a warm welcome, a friendly atmosphere and a positive first impression, and the office itself being described as pleasant. One duty manager earned particular thanks for being extremely helpful. Several lower-scoring accounts, by contrast, describe grievances that appeared to go unanswered or were dismissed, and one outlines contract details being changed without a clear explanation, which left the reviewer in a difficult position at home.

Another concerns an officer's conduct towards a member of the public, together with doubt over whether a complaint would be taken further. A further account describes paying customers being removed from a concert on what the reviewer regarded as unfounded grounds, with the evidence shown failing to settle the matter. Front-of-house warmth and frustration over how complaints are handled appear together, and the feedback focuses on the conduct of guarding staff rather than on equipment or installation.