Pivotal Security Plus

Pivotal Security Plus was established in 2005 and was formerly known as RMS Group Services. The company operates eight centres servicing the UK and Ireland. It is a member of the British Security Industry Association (BSIA) and the Irish Security Industry Association (ISIA). Its drivers are SIA licensed under the Private Security Industry Act in the United Kingdom and licensed under the Private Security Authority in the Republic of Ireland.

RMS Cash Solutions Ltd holds SIA Approved Contractor Scheme (ACS) status for the provision of Cash and Valuables in Transit, as does Jade Security Services T/A Pivotal Sec Plus. In 2024, Pivotal Security Plus acquired Security Plus + Limited, which was founded in 1977 and is described as Europe’s largest independent and family-owned volume cash carrier. Pivotal Security Plus offers cash management, ATM replenishment and engineering, merchant services, and event support.

Security guarding and surveillance work carried out by Pivotal Security Plus in Stoke-on-Trent draws repeated criticism from members of the public who describe encounters with the company's vehicles and drivers. A theme running through several accounts is the standard of driving, with reports of a van jumping a red light, a cyclist being knocked from a bike by a driver, and a vehicle parked unusually far from the kerb. Those who raise these incidents describe being met with dismissive or arrogant behaviour, and one account describes an exchange in which a driver defended his position by referring to the vehicle as a security one rather than addressing the concern.

The blocking of disabled bays and parked cars is another point that comes up, with complainants stating they documented what they saw on video and shared it publicly. A recurring frustration is the handling of complaints after the event: reports sent to head office are described as going unanswered for weeks, leaving those who made them feeling that no accountability followed. The concerns centre on driver conduct, the treatment of people who raise issues, obstruction of accessible parking, and the absence of a response once matters are escalated.