Sussex Alarms | Security & Fire System Installations | Brighton & Hove

We purchased a flat that came with an old, malfunctioning alarm system. Despite the property being vacant for a considerable time after the previous owner's passing, Sussex Alarms continued charging for maintenance. We requested these payments to be stopped. Today, I inquired about having the system removed, as it occasionally goes off, disturbing the entire building. I was informed it would cost £400 just to disable the system, after which I would have to handle the physical removal myself. I expressed my disappointment, but no assistance was offered. Very poor service.

Had a wireless alarm fitted. Fantastic service from start to finish, with all my questions answered. Nothing was too much trouble!

Alarm went off during dinner. The system was not set but had decided that it was being tampered with. Contacted the helpline for assistance and twenty minutes later the out of hours engineer contacted me result of pressing buttons and entering codes was that it was probably the heat and I should see how it goes. Wonderful service would like to recommend sussex alarms and its new owners to anybody who wants shoddy service and the prospect of a sleepless night,

Sussex Alarms have looked after and serviced my system for many years. The Engineers and all the support staff have always been professional and friendly. I can not recommend this company and in particular the staff, more highly. Thank you to everyone at Sussex Alarms Phillip

I have had pretty satisfactory service from Sussex Alarms for many years now. The annual maintenance contract price (which means one annual service visit and excludes problem call-outs) has not increased greatly over the period. The only problem I now have is working out whether my contract is with Sussex Alarms or Spy Alarms. Neither the routine correspondence nor their separate websites make anything clear, and I do like to know with whom I am dealing. I appear to have acquired two account numbers, but which applies to which office I've no idea. Simply keeping existing customers informed would be a simple and obvious courtesy, but perhaps the takeover brought job cuts etc with it.

Used to be a fabulous local company with great customer service. Since being taken over the service bills have gone through the roof! What a shame all the good will that had been built up with loyal customers. Incredibly stressful wondering what the next bill will be!

Since being take over their only concern is getting customers onto maintenance contracts. I paid £234 call out fee to remedy a fault, which was not repaired. When I requested a revisit they advised it would cost a further £275 plus VAT. Found a new installer who repaired the original fault and replaced the poor workmanship at half that price. Lack of reasonable skill and care over the job and zero customer service.