Electronic Alarms UK Ltd

Very disappointed with our experience with Electronic Alarms. We paid our annual monitoring fee in full and in advance, only to be told partway through the contract that we now need to pay an extra £77 + VAT to upgrade our system, due to Redcare ceasing operations. This additional cost was never mentioned when we renewed our contract, and without paying it, our system will no longer be monitored — despite us already having paid for that service. When we raised our concerns, their responses were unprofessional and dismissive, simply repeating that no refund would be offered and insisting the upgrade cost is “reasonable.” There was no attempt to offer a fair solution, and we feel pressured to pay more just to keep a service we already paid for. We requested a pro-rata refund for the remaining months of the contract , as they can no longer provide the service without the upgrade — but they flatly refused. In our view, this is unacceptable business practice. If you're considering using this company, be warned: unexpected charges may be imposed mid-contract, and they take no accountability when services cannot be fulfilled.

Good customer service prices reasonable.

Great service helpfull friendly staff