City Security Services
About the company
City Group Security holds SIA Approved Contractor Scheme (ACS) status for Security Guarding and Keyholding. It is NSI Gold certified with scope covering ISO 9001:2015, BS 10800, BS 7499, BS 7858 and BS 7984. The company is a Constructionline member and supplier of choice for Security Guarding and related services, a SafeContractor member, a member of the FPA, associated with RoSPA, and a member of the City of London Crime Prevention Association.
Simon Giles is CEO, Cara Clarke is Group Commercial Director, Sophie Harper-Booth is Chief Operating Officer, and David Rolls is Sales Director. City Group Security provides security guarding, mobile patrols, key holding, 24 hour monitoring, vacant property inspections, reception/front of house, waking watch/fire watch, K9 security dogs, trespassers/intruders, farm security, mobile security patrols, K9, and cleaning services.
What customers say
Based on genuine customer reviews
City Security Services, a security guarding provider operating from Cambourne Business Park in Great Cambourne, Cambridge, receives feedback that centres on unanswered enquiries. One account describes emailing several times about an issue without any reply, which the customer calls unfair.
A second person, who had not worked for the company but knew someone who had and seemed content, reports emailing twice about work after reading that the firm helped people obtain their SIA licence, then calling and speaking to someone. The recurring theme across both accounts is correspondence that goes unanswered, whether concerning an existing matter or an application to join. The company's working hours run around the clock every day of the week.
Reviews
Reviews are taken from publicly available sources.
Just to state that I have not worked for them but I knew someone who did work for them awhile back and was happy there. I Emailed them twice in regards to work and had no response as they had stated on a post they put people through their SIA if they do not have it. Mine has fully expired after I took a break from the industry after doing near 13yrs in the industry inc, management and close protection overseas. So I called them and spoke to someone in control who well didn't know much about her own company, couldn't answer any of my questions, couldn't direct me to a careers team or HR, told me there was no management I could speak to, then she asked me about the SIA and the durations and coverage etc.... and then finished the call by saying sorry I have to go as my manager is calling!! so there is a manager! All I wanted to do was speak to someone about Careers and it seemed so difficult and still I haven't spoken to anyone as I've Emailed the address given and I have also called the Number provided. So I thought because of all of the messing around and unhelpfulness I would leave a review based on my experience on dealing with them.
I have emailed you several times for my issue and you are not responding that’s really unfair you are not replying to emails
Security guarding in Cambridge compared
Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Cambridge are compared.
| Rank | Provider | Rating | Reviews | Open Sat. |
|---|---|---|---|---|
| 1 | SSIG-UK (Speciality Security Investigation Group ltd) | ★ 4,9 | 30 | Yes |
| 2 | MIB SECURITY SERVICES CAMBRIDGE LTD | ★ 5,0 | 7 | Yes |
| 3 | RGP Security Services Ltd. | ★ 5,0 | 4 | Yes |
| 4 | City Security Services (this page) | ★ 3,7 | 3 | Yes |
| 5 | Dardan Security | ★ 3,6 | 31 | Yes |
